Archive for the ‘Field Service’ Category

How to Earn Employee Buy-in From Your Mobile Workforce

October 21st, 2011 by

Earning employee buy-in is a challenge for many IT managers when looking to rollout a new mobile solution to a large or small field force. At Panasonic we’ve established some best practices to garner employee buy-in early on and streamline the deployment process.

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Peer Collaboration Eases Mobile IT Integration

September 9th, 2011 by

Panasonic values the educational opportunities offered by these types of peer-focused events. We have created an environment for customers and partners to interact with each other and share best practices through programs like the Panasonic Healthcare Symposium and the Panasonic Thought Leadership Forum. Both conferences are great opportunities to understand how similar organizations approach mobile technology challenges.

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Hot-Swappable Batteries Enable Endless Use for Mobile Professionals

April 28th, 2011 by

For the past 15 years Panasonic has been equipping field technicians in industries such as utilities and telecommunications with rugged, mobile computing devices. Extended battery life is essential as these technicians are often in the field for an entire shift. As a result, Panasonic has always offered industry-leading battery life in its rugged line of [...]

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Vauxhall Offers Built-In Toughbook 19 Option to Fleet Customers

April 22nd, 2011 by

To meet the demand of police agencies in the U.K., the British subsidiary of General Motors, Vauxhall, now offers fleet customers the option of a built-in Panasonic Toughbook 19 in its Astra model. In this economic climate, spending cuts are widespread, forcing agencies, like police departments to improve efficiency. Without a mobile computer, writing a [...]

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Labatt Food Service’s Toughbook U1 Deployment Improves Customer and Driver Satisfaction

March 7th, 2011 by

Labatt Food Service can trace its roots to the early 20th century. The company is widely recognized in the food service distribution industry as an innovative, customer-focused and high-energy leader. To maintain this reputation, Labatt has continually innovated to bring improved service to its customers. In 2008, the company realized that two issues needed to [...]

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Toughbook Mobile Computers Receive Mobile Star Awards

February 8th, 2011 by

As part of its ninth annual Mobile Star Awards, mobile technology news portal MobileVillage.com recently showcased “best of” entries in dozens of categories including mobile apps, wireless network solutions, enterprise mobile software, enterprise success stories, and technology visionaries. We’re proud to say that this year, Panasonic Solutions Company won in the following categories: Superstar Award [...]

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Elemic Deploys Toughbook U1s to Field Engineers

February 1st, 2011 by

Elemic Co. Ltd., a Tokyo-based company, provides maintenance for commercial electric water heaters. As a service organization, it is important that Elemic responds efficiently to customer requests. Previously, customer requests were sent to headquarters and faxed to service engineers. However, this process was prone to human error, and fax delays were common. Service engineers would [...]

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The Panasonic Toughbook U1 Enables Efficient Diagnostics of Caterpillar Equipment in Japan

December 22nd, 2010 by

Caterpillar Central Japan, Ltd. is one of Caterpillar, Inc.’s dealers providing service and diagnostic support for the company’s construction equipment in Japan. Its mechanics conduct on-site construction equipment maintenance, and Panasonic’s rugged Toughbook computers have become an essential part of this service. Over the past ten years, Caterpillar has been moving to a computerized system [...]

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ArborMetrics Solutions Revamps Mobile Technology

December 20th, 2010 by

For ArborMetrics Solutions (AMS), a leading vegetation management service company in North America, connectivity and durability were two significant factors when it came time to choosing the proper mobile technology solution for its field workers.  AMS “arborists” are constantly on the go to cover the thousands of distribution lines they support.  Complicating matters, their work [...]

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Zurich Engineering Upgrades to Toughbook 19 Based on Trust in Brand

November 3rd, 2010 by

For almost 90 years, Zurich Engineering has been helping businesses identify, manage and control risk. As part of Zurich, a leading commercial insurer in the UK, the division’s 500 engineer surveyors perform upwards of 3.5 million safety inspections a year on items ranging from escalators, elevators and industrial machinery to kettles and computers. Zurich Engineering [...]

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